AI-enhanced Customer Contact,
built for Microsoft Teams
Reduce friction. Save time. Make every interaction count. 
Voice Channel
Streamline voice interactions with CC4Teams, providing agents with real-time insights for quicker, personalized support.
Email Channel
Centralise email handling in one workspace, helping agents respond faster and stay consistent across every conversation.
WebChat Channel
Engage customers on WhatsApp with smooth conversation handling and quick, natural responses — all from one place.
WhatsApp Channel
Engage customers on WhatsApp with smooth conversation handling and quick, natural responses — all from one place.
Why Voice, Email, WebChat, and WhatsApp channels work best together
Customers choose the channel that suits them best, and conversations can move seamlessly between Voice, Email, WhatsApp, and WebChat without losing context. Businesses handle requests more efficiently, improving response times and satisfaction. By integrating Voice, Email, WhatsApp, and WebChat channels, businesses create a flexible, customer-friendly, and efficient contact experience.
CC4Teams Voice Channel
The human touch for urgent & complex needs
Voice remains essential for urgent issues, providing instant support when it matters most. It builds trust and empathy through emotional connection and enables faster resolution for complex problems through real-time discussion.
Some Ai features in CC4Teams voice channel
– Voice IVR
– Voice transcription
– AI queue redirection
– Transcription summarization
– Custom variable fields
CC4Teams Email Channel
The backbone of formal & detailed communication
Email is natively integrated in CC4Teams. Email remains one of the most crucial customer contact channels, especially for structured, detailed, and non-urgent inquiries.
Some AI features in CC4Teams Email Channel
– Auto reply through templates
– AI suggested answers
– AI queue redirection
– Email summarization
– Custom variable fields
– Email signatures with branding
We simplify customer contact so you can focus on what matters:
delivering real service in real-time.
CC4Teams WhatsApp Channel
The human touch for urgent & complex needs
WhatsApp Business is natively integrated in CC4Teams With billions of users worldwide, WhatsApp has become a prefered customer service channel for instant, casual, and mobile-friendly interactions.
Some Ai features in CC4Teams WhatsApp Channel
– AI Summary
– Interaction notes
– Customer history
– Interaction blending
CC4Teams transforms Microsoft Teams into a full-featured, AI-supported Customer Contact solution without the complexity.
It’s all about reducing friction, saving time, and making every interaction count. CC4Teams blends Voice, Email, WhatsApp, WebChat, and social channels into a single screen so your agents can deliver seamless service no matter where or how customers reach out.
Our AI helps agents work smarter, not harder, with real-time suggestions, automated summaries, and intelligent routing that gets customers to the right place fast.
Don’t just take our word for it
Discover how CC4Teams has empowered businesses to achieve Customer Delight. Explore real-world examples that showcase the transformative impact of Customer Contact Enablement.
Flying high in record time: lightning-fast Integration of CC4Teams in just 10 Days
Breaking enterprise limitations with cloud communications
Transforming a European Capital: A citizen-centric revolution
Giving management the tools needed to run a successful business
Flying high in record time: lightning-fast Integration of CC4Teams in just 10 Days
Breaking enterprise limitations with cloud communications
Transforming a European Capital: A citizen-centric revolution
Giving management the tools needed to run a successful business
Free live demo
Request a free live demo today. We will gladly show you how our contact center solutions make
it easy to improve customer experience.
Reduce Friction
Focus on ease of use and empower your team
Equip agents with the necessary tools and resources to provide exceptional service. From knowledge bases and FAQs to canned responses and automation. Skilled-base routing streamlines processes and reduces the effort required to handle customer queries. CC4Teams offers real-time insights and analytics, enabling managers to monitor performance, identify trends, and make data-driven decisions.
Our latest news
We are very happy to welcome Elisabetta Protto as our Account Manager Partner & Customer Relations
We are very happy to welcome Elisabetta Protto as our Account Manager Partner & Customer Relations. With more than eight years of experience in growing multilingual SaaS businesses and building...
LR Health & Beauty: Empowering a modern, flexible Contact Center
A seamless shift to smarter, more flexible customer service About LR Health & Beauty Under the motto “More quality for your life”, the LR Group, headquartered in Ahlen/Westphalia, successfully produces...
CC4Teams: Ready for Microsoft’s new Unify Model
CC4Teams: Ready for Microsoft’s new Unify Model One platform. One experience. One purpose. As Microsoft rolls out its new Unify integration model, we are proud to share that CC4Teams can...